Shipping

Delivery policy

If, however, we ship an item that does not match its description on the site, or, if the item shipped is defective, we will bear the cost of return. If this is the case, please contact our customer service at the following address: info@ouell.ca.

Note that the supplier's warranty is still valid, but should be discussed directly with the manufacturer.

Important information

In the context of the COVID-19 pandemic, certain adjustments to our services have been made to ensure the safety of our customers and employees.

We make sure to offer you safe delivery by Canada Post, Dicom, Canpar or Purolator services.

To ensure the safety of our teams, several precautions have been put in place that could cause delays in the processing of your order.

Due to the delay of some carriers, you can expect delivery times higher than normal. See more details on Canada Post, Canpar and Purolator

We apologize for the inconvenience caused by this wait.

For any questions regarding order tracking, please write to info@ouell.ca

Thank you for your understanding.

We deliver to all corners of Canada and all over the world!

Order online and receive your purchases quickly, at home or at work.

Shipping costs

If your order does not exceed $75 before taxes or if you are located outside of Canada, our website will calculate your transportation cost returned to you at checkout.

Free delivery

You read correctly: For orders of $75 or more (before taxes) Traps Ouell delivers free anywhere in Canada. It’s worth consolidating your purchases!

Delivery delay

Your order will be processed within 1 to 2 working days following the transaction, then delivered within 2 to 12 working days, depending on your address and the service chosen.

Need more information?

write to us or call us at 1 819 585-4144.

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