Shipping policy

If, however, we ship an item that does not match its description on the site, or if the item shipped is defective, we will bear the cost of the return. If this is the case, please contact our customer service at the following address: info@ouell.ca.

 

For products that are not produced by the Piege Ouell Traps company, note that the supplier's warranty is still valid, but must be discussed directly with the manufacturer.


Important information

In the context of the COVID-19 pandemic, certain adjustments to our services have been made to ensure the safety of our customers and employees.

  • We make sure to offer you a safe delivery by the services of Canada Post, Dicom, Canpar or Purolator.
  • To ensure the safety of our teams, several precautions have been put in place which may cause some delays in the processing of your order.
  • Due to the delay of some carriers, you can expect longer than normal delivery times. See more details on Canada Post, Canpar and Purolator websites
  • We apologize for the inconvenience caused by this wait.
  • For any questions regarding order tracking, please write to info@ouell.ca

Thank you for your understanding.


 

We deliver to all corners of Canada and around the world!

Order online and receive your purchases quickly, at home or at work.

Ouell products (Ouell 3-10, Ouell 4-11, Ouell RM as well as our Ursus products) are available for all countries. As for distribution products, their availability may differ depending on your region of the world.


Shipping costs

In Canada, if your order does not exceed $ 75 before taxes, we offer a flat rate of $ 20 for all your orders regardless of the volume. If you are located outside of Canada, our website will calculate your cost of delivery at checkout.


Free delivery

You read that correctly: For orders of $ 75 and more (before taxes) Ouell Traps delivers free in the 10 provinces in Canada. It pays to consolidate your purchases!

* Despite our best efforts, given the lack of logistics service in the 3 Canadian territories (Yukon, NWT and Nunavut) and in the province of Newfoundland and Labrador, a charge of $ 20 will apply.


Delivery delay

Your order will be processed within 24 hours of the transaction (except for weekends and holidays), then delivered within 2 to 10 business days, depending on your region.

For international shipments, the delivery time will depend on the shipping service you choose.

Tracking your order

When your order ships, you will receive a tracking number by email. Please note that there may be a 24 hour delay for the activation of the tracking number.


 

Need more information?

Write to us

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