If you want to return or exchange your order for any reason, we are here to assist you! Returns and exchanges are free within 30 days of receipt of your order. You can return your product and get a) reusable credit for new purchases, b) a different product, or c) a refund issued to the original method of payment.
Please consider the following exceptions which apply to our return and exchange policy:
Sale items cannot be returned or exchanged
Returned items must have their labels and be in their original packaging
Returned items must have no visible signs of wear or use
To begin the return or exchange process, please do the following:
Send us an email at: email@example.com with in the subject: Return request - Boutique Ouell.
Enter the number of your order as well as which item in question and if you wish to return, receive a credit of equal value or a refund.
We will reply to you by email, print it and insert it in the return box.
Return all of the items in question.
NB. Except for a defect, return costs are the responsibility of the customer.
Additional Information :
Credit will be issued upon receipt of the product if the returned items have their labels, are in their original packaging and have no visible signs of wear or use.
Address for returns:
Ouell Traps, 538, boul. St-Francois, Lac Des ÉCorces, QC, CA, J0W1H0